Privacy Policy

Effective Date: November 2025
Company: Pixbots Private Limited
Website: https://www.pixbots.com
Email: info@pixbots.com

1. Introduction

Pixbots Private Limited (“Pixbots,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.pixbots.com, communicate with us, or use our products and services including LynxTrac, LynxTrac Remote, and PixelPACS.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal and non-personal information in the following ways:

a. Information You Provide Directly

When you contact us through forms, email, or other communication channels, we may collect:

Name and contact details (such as email address and phone number)
Organization name and professional role
Inquiry details or support requests
Any additional information you voluntarily share

b. Automatically Collected Information

When you visit our website, we may collect certain technical information automatically, such as:

IP address and browser type
Device information and operating system
Pages viewed, referring URLs, and access times
Cookies or similar tracking technologies (see Section 6)

c. Information Collected via Our Products

Our software products (like LynxTrac or PixelPACS) may collect limited operational data (e.g., logs, usage metrics, or system events) strictly for service performance, diagnostics, and support — in compliance with applicable data protection standards.
We do not access or process patient data or medical images unless explicitly authorized for support purposes under a separate agreement.

3. How We Use Your Information

We use collected information to:

Respond to inquiries and provide customer support
Process demo or licensing requests
Improve and personalize our website and services
Communicate updates, product information, or offers (if you opt in)
Ensure the security, integrity, and functionality of our systems
Comply with legal and regulatory obligations

We will not sell, rent, or trade your personal information to third parties.

4. Legal Basis and Compliance

Pixbots Private Limited is based in India and follows applicable data protection and privacy regulations under Indian law, including principles aligned with the Digital Personal Data Protection Act, 2023 (DPDP Act).

We collect and process personal information only:

With your consent, when you voluntarily provide it
When it is necessary to respond to your inquiries, deliver services, or improve our offerings
When required to comply with legal obligations or enforce agreements

If you are located outside India, your data may be processed and stored in India or other jurisdictions where our service providers operate.

5. How We Share Information

We may share your information with:

Service providers and partners who help us operate our website, deliver services, or communicate with you (under strict confidentiality agreements).
Legal authorities if required by law, regulation, or to protect Pixbots’ legal rights.
Business successors in the event of a merger, acquisition, or restructuring.

We ensure that all third parties maintain the same level of data protection required by law.

6. Cookies and Tracking Technologies

Pixbots uses cookies and similar technologies to:

Improve website performance and user experience
Analyze traffic and usage trends
Remember your preferences

You can manage or disable cookies in your browser settings. Note that some features of our website may not function properly if cookies are disabled.

7. Data Retention

We retain personal data only as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal, accounting, or reporting requirements

When data is no longer required, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.
While no system is completely secure, we continuously monitor and enhance our security practices to protect sensitive information, including data transmitted through our healthcare IT products.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access and request a copy of your data
Request correction or deletion of inaccurate data
Withdraw consent (where applicable)
Object to or restrict data processing
Request data portability

To exercise any of these rights, contact us at info@pixbots.com. We may require verification of your identity before fulfilling requests.

10. Third-Party Links

Our website may include links to third-party sites or services (e.g., partner integrations, social media).
Pixbots is not responsible for the privacy practices or content of such third-party websites.
We encourage you to review their respective privacy policies.

11. International Data Transfers

Pixbots operates globally, and your information may be processed or stored in locations outside your country of residence.
Where applicable, we take appropriate steps to ensure that data transfers comply with relevant data protection laws.

12. Children’s Privacy

Our website and services are intended for professional and business users.
We do not knowingly collect personal data from individuals under the age of 18.
If you believe a child has provided us information, please contact us immediately at info@pixbots.com so we can delete it.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
The updated version will be posted on this page with a revised “Effective Date.”
We encourage you to review this page regularly.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Pixbots Private Limited
Website: https://www.pixbots.com
Email: info@pixbots.com